Customer experience is being taken to another level in the services sector (banking, insurance, telecom etc.) following the increasing importance of customer services, service quality and telephone etiquette in today’s business.
Ghanaian firm RayCom Technologies, a business communications software, systems and services delivery company and its partner Avaya, a leading global brand are therefore leading the course for many businesses to take advantage of emerging technologies to enhance their efficiency and profitability.
Chief Executive Officer of Raycom Technologies, Ben Atitsogbui, says RayCom Technologies is well positioned to deliver hybrid cloud solutions to mid-market companies in the country to help them to achieve their digital transformation objectives.“RayCom Technologies deliver unified communications (UC) and contact centre (CC) hybrid cloud solutions powered by Avaya IP Office to its extensive customer base across Africa,” he said.
He disclosed this to some business journalists when the company held its annual customer engagement in Accra. According to him, the services offered by the company was expected to ensure that organisations benefit from the RayCom Technologies’ state-of-the-art infrastructure and expertise, while minimising upfront investment and benefiting from an “opex” business model.
MrAtitsogbui said the Midmarket Cloud Solutions, based on the world-class Avaya IP Office platform, was the only UC and CC cloud offers for midsize businesses in the market that utilise the same code base as on-premises deployments – providing the easiest, most flexible means of moving to cloud, and allowing clients to protect their existing investment.
He said RayCom Technologies will continue to provide pre and post-sales support; training and education, to ensure that their clients and partners obtain the maximum value from their cloud investment. The clients are into banking, telecommunications, hospitality amongst others.
RayCom Technologies is a leading provider of next generation business collaboration and communications solutions, providing unified communications, real time video collaboration, contact center, networking, and related services to companies of all sizes in Ghana and Sub-Sahara Africa.
“With the explosion of high speed Internet connectivity, our Managed Solution would offer customers in Ghana and the Sub-Sahara Africa, a seamless team and customer engagement communication solutions that used to be available to only the top enterprises at optimal cost,” Mr. Atitsogbui said.
About RayCom Technologies
RayCom Technologies is an ICT company incorporated in Ghana in 2002, with the objective of providing a wide spectrum of tailor-fit, state-of-the-art information communication technology solutions to its clients.
As a Gold Partner of Avaya and the leading provider of Unified Communication Solutions in Ghana and the Africa Sub-Region, RayCom Technologies designs and deploys scalable solutions for its clients to save cost with improved business communication.